Terms of service
TERMS OF SERVICE
Last updated: July 8, 2026
OVERVIEW
Welcome to Frovara. The terms “we,” “us,” and “our” refer to Frovara and the person or business that legally operates Frovara.
Frovara operates this website and online store, including the information, content, features, tools, products, and services made available through it collectively, the “Services.” Frovara is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services to you.
These Terms of Service, together with the policies referenced in them, describe your rights and responsibilities when you access or use the Services.
Please read these Terms carefully. They contain important information concerning your legal rights, orders, payments, shipping, warranty disclaimers, and limitations of liability.
By accessing, browsing, purchasing from, or otherwise using the Services, you agree to these Terms of Service and our Privacy Policy, available at:
https://frovara.com/policies/privacy-policy
If you do not agree to these Terms or our Privacy Policy, you should not access or use the Services.
SECTION 1 — ELIGIBILITY AND ACCESS
By using the Services, you confirm that you have reached the age of majority in your state, province, territory, or country of residence, or that you have the permission of a parent or legal guardian where required.
You may be asked to provide information such as your name, email address, billing information, payment information, telephone number, and shipping address.
You agree that all information you provide is accurate, complete, current, and lawfully provided.
You are responsible for maintaining the security of any account credentials associated with the Services and for activity conducted through your account.
You may not transfer, sell, assign, or license your account to another person.
SECTION 2 — PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to display and describe our products accurately.
However, product colours and appearance may vary slightly because of photography, lighting, screen settings, device displays, manufacturing variations, or product updates.
Product images may include styled or digitally created promotional scenes. We aim to ensure that these images accurately represent the material characteristics and general appearance of the product. Customers should review all available product images, descriptions, specifications, and package contents before ordering.
Product descriptions, specifications, availability, prices, and features may be changed without notice.
We reserve the right to discontinue a product, restrict available quantities, or limit sales to particular customers, households, geographic regions, or jurisdictions where reasonably necessary.
Unless expressly stated otherwise, our products are intended for ordinary personal or household use. They are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.
You should follow all supplied operating, charging, safety, and care instructions.
SECTION 3 — ORDERS
Submitting an order constitutes an offer to purchase products under these Terms.
An order is not accepted until we have successfully processed payment and confirmed acceptance.
We may reject, limit, hold, or cancel an order where reasonably necessary, including because of:
• Product unavailability
• Pricing or listing errors
• Suspected fraud or unauthorized payment
• Incorrect or incomplete customer information
• Shipping restrictions
• Excessive quantities
• A violation of these Terms
If we cancel an order after payment has been collected, we will issue an appropriate refund to the original payment method.
Please review your product selection, quantity, email address, and shipping address before completing checkout.
Orders may enter processing quickly. We cannot guarantee that an order can be modified or cancelled after it has entered processing, fulfilment, or shipping.
Purchases are subject to our Return and Refund Policy:
https://frovara.com/policies/refund-policy
You confirm that purchases are intended for lawful personal or household use and not for unauthorized resale, export, or commercial redistribution.
SECTION 4 — PRICES, PAYMENTS, AND BILLING
Unless otherwise indicated, prices displayed on the store are in United States dollars.
Prices, promotions, discounts, and product availability may change without notice. The price charged will be the price displayed and confirmed when your order is submitted, subject to the correction of clear pricing or technical errors.
Applicable taxes, shipping charges, duties, or other charges will be disclosed during checkout where they are collected by us.
Customs authorities or other government agencies may assess charges that are outside our direct control. Where applicable, customers are responsible for charges that were not expressly included in the product price or collected during checkout, except where prohibited by law.
You agree to provide accurate and complete billing, contact, and payment information.
You represent that:
• You are authorized to use the payment method provided
• The payment information is accurate
• Charges submitted using the payment method will be honoured
• You will pay the total amount shown at checkout
Payment processing may be performed by Shopify Payments, PayPal, or another authorized third-party payment provider. Their own terms and privacy practices may also apply.
SECTION 5 — SHIPPING AND DELIVERY
Frovara currently ships to eligible addresses within the United States unless otherwise indicated during checkout.
Orders are normally processed within 1–3 business days. Processing time is separate from delivery time.
Delivery dates and transit times are estimates and are not guaranteed.
Delays may occur because of:
• Shipping-carrier delays
• Customs processing
• Weather conditions
• Peak shipping periods
• Transportation disruptions
• Incorrect or incomplete addresses
• Events outside our reasonable control
Customers are responsible for providing a complete and accurate delivery address.
If you notice an address error, contact support@frovara.com immediately. We cannot guarantee that an address can be corrected after fulfilment begins.
Tracking information will be provided when available. Tracking updates may take time to appear after the parcel has been transferred to the shipping provider.
If an order appears to be delayed, lost, damaged, or incorrectly delivered, contact us so we can review the available tracking information and assist with an investigation.
Additional information is available in our Shipping Policy:
https://frovara.com/policies/shipping-policy
SECTION 6 — RETURNS, REFUNDS, AND ORDER ISSUES
All change-of-mind purchases are final sale, as explained in our Return and Refund Policy.
We do not ordinarily accept returns or provide refunds because a customer:
• Changes their mind
• No longer wants the product
• Orders the wrong item
• Finds the product elsewhere at another price
• Provides an incorrect shipping address
This does not prevent customers from contacting us about products that arrive damaged, defective, incorrect, materially different from their description, or confirmed lost in transit.
Approved claims may be resolved through a replacement, refund, or another appropriate remedy, depending on the circumstances, product availability, and applicable law.
Customers must follow the claim requirements and timeframes described in our Return and Refund Policy:
https://frovara.com/policies/refund-policy
Nothing in these Terms limits rights or remedies that cannot legally be waived or excluded.
SECTION 7 — INTELLECTUAL PROPERTY
The Services, including their text, graphics, images, videos, audio, layout, design, branding, logos, product descriptions, and other content, are owned by or licensed to Frovara, Shopify, our suppliers, or other applicable rights holders.
Such content may be protected by Canadian and international copyright, trademark, patent, and other intellectual-property laws.
You may access and use the Services only for personal and non-commercial purposes.
Without prior written permission, you may not:
• Copy, reproduce, republish, or distribute store content
• Modify or create derivative works from store content
• Use our photographs, graphics, branding, or descriptions commercially
• Scrape, extract, or systematically collect website content
• Remove copyright, trademark, or ownership notices
• Use the Frovara name, logo, branding, or confusingly similar branding
No licence or ownership right is granted except for the limited personal-use permission expressly provided in these Terms.
SECTION 8 — OPTIONAL AND THIRD-PARTY TOOLS
The Services may provide access to tools, applications, services, payment systems, or functionality operated by third parties.
We do not necessarily control, monitor, or endorse those third-party services.
Third-party tools may be provided on an “as is” and “as available” basis and may be subject to separate terms and privacy policies.
Your use of third-party tools is at your own discretion and risk. You should review the terms and policies of the relevant provider before using them.
SECTION 9 — THIRD-PARTY LINKS
The Services may contain links to websites, platforms, or resources operated by third parties.
We are not responsible for reviewing or guaranteeing the accuracy, availability, security, or practices of third-party websites.
Accessing an external website is at your own discretion. Purchases or interactions with third parties are governed by the terms and policies of those third parties.
Questions or complaints relating to third-party products or services should be directed to the relevant third party.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
Frovara is powered by Shopify, which enables us to provide the Services.
However, purchases made through our store are transactions directly between the customer and Frovara.
Shopify is not the seller of products offered by Frovara and is not responsible for fulfilling orders, providing customer service, or resolving product-related claims.
To the fullest extent permitted by law, you release Shopify and its affiliates from claims arising directly from products purchased from Frovara, except to the extent that Shopify is independently responsible under applicable law.
SECTION 11 — PRIVACY
Personal information collected through the Services is handled according to our Privacy Policy:
https://frovara.com/policies/privacy-policy
Frovara is powered by Shopify. Shopify may collect and process personal information relating to your access to and use of the Services to provide, protect, operate, and improve its platform.
Information may also be shared with service providers involved in:
• Payment processing
• Fraud prevention
• Order fulfilment
• Shipping and tracking
• Website hosting
• Analytics
• Communications
• Customer service
• Advertising, where permitted
These service providers may process information in countries other than your country of residence.
Shopify’s Privacy Policy is available at:
https://www.shopify.com/legal/privacy
SECTION 12 — REVIEWS, FEEDBACK, AND SUBMISSIONS
If you submit a review, photograph, video, suggestion, comment, idea, or other content collectively, “Feedback,” you grant Frovara a worldwide, non-exclusive, royalty-free, transferable, and sublicensable licence to use, reproduce, edit, publish, translate, display, distribute, and promote that Feedback in connection with our business.
You confirm that:
• You own the Feedback or have permission to provide it
• The Feedback is accurate and based on your genuine experience where represented as a review
• Required compensation or incentives have been disclosed
• The Feedback does not violate another person’s rights
• The Feedback does not contain unlawful, defamatory, abusive, obscene, fraudulent, or malicious material
• The Feedback does not contain malware or harmful code
We may remove Feedback that violates these Terms or applicable law.
We are not obligated to maintain Feedback confidentially, compensate you for Feedback, or respond to Feedback unless otherwise agreed in writing.
SECTION 13 — ERRORS AND INACCURACIES
Information on the Services may occasionally contain typographical errors, inaccuracies, omissions, or technical problems relating to:
• Product descriptions
• Pricing
• Promotions
• Availability
• Shipping charges
• Delivery estimates
• Product specifications
We may correct errors, update information, or cancel affected orders where reasonably necessary.
If an order is cancelled because of an error after payment has been collected, an appropriate refund will be issued.
SECTION 14 — PROHIBITED USES
You may use the Services only for lawful purposes.
You must not use the Services to:
• Violate any law or regulation
• Infringe intellectual-property or privacy rights
• Submit false, fraudulent, or misleading information
• Harass, threaten, abuse, or harm another person
• Transmit malware, viruses, or malicious code
• Attempt unauthorized access to the Services or related systems
• Interfere with the security or proper operation of the Services
• Conduct fraudulent transactions
• Impersonate another person or entity
• Send spam, phishing messages, or unauthorized solicitations
• Collect personal information about others without authorization
• Scrape, copy, reproduce, or commercially exploit store content
• Circumvent security, fraud-prevention, or access-control measures
We may restrict or terminate access where we reasonably believe these Terms have been violated.
SECTION 15 — TERMINATION
We may suspend, restrict, or terminate access to the Services where reasonably necessary, including because of fraud, abuse, unlawful conduct, security risks, or a material violation of these Terms.
You remain responsible for obligations incurred before termination.
Provisions that should reasonably survive termination will continue to apply, including provisions concerning intellectual property, payments, Feedback, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution.
SECTION 16 — DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis unless an express written warranty is provided.
We do not guarantee that:
• The Services will always be uninterrupted or error-free
• All website information will always be complete or current
• A product will meet every individual preference or expectation
• Delivery will occur on an exact date
• Product colours will appear identical on every screen
• A portable fan or cooling plate will replace air conditioning, medical treatment, or appropriate heat-safety precautions
Nothing in this section excludes warranties, guarantees, conditions, rights, or remedies that cannot legally be excluded under applicable consumer-protection law.
SECTION 17 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, Frovara and its owners, employees, contractors, service providers, suppliers, licensors, and affiliates will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages arising from the Services or products.
This includes, where permitted by law:
• Lost profits
• Lost revenue
• Loss of data
• Loss of opportunity
• Replacement costs
• Business interruption
Where liability cannot be excluded, our liability will be limited to the maximum extent permitted by law.
Nothing in these Terms limits liability that cannot legally be limited, including liability arising from fraud, wilful misconduct, or any other liability that applicable law prohibits us from excluding.
SECTION 18 — INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Frovara and its owners, employees, contractors, affiliates, licensors, suppliers, and service providers from third-party claims, losses, liabilities, and reasonable legal costs arising from:
• Your material breach of these Terms
• Your unlawful use of the Services
• Your infringement of another person’s rights
• Content or Feedback you submit
• Fraudulent or unauthorized conduct attributable to you
We will provide reasonable notice of an indemnified claim where practicable.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
A failure to enforce a provision of these Terms does not waive the right to enforce it later.
These Terms, together with the policies and notices incorporated by reference, constitute the agreement between you and Frovara concerning the Services.
They replace prior communications, representations, or agreements relating to the same subject matter, except for terms expressly agreed to in writing.
SECTION 21 — ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations as part of a business transfer, reorganization, financing, sale, or other lawful transaction, subject to applicable law.
SECTION 22 — GOVERNING LAW
These Terms and any separate agreements through which we provide the Services are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles.
Subject to mandatory rights and remedies available under applicable consumer-protection laws, disputes arising from these Terms or the Services will be subject to the jurisdiction of the courts located in Ontario, Canada.
Customers may also have mandatory rights under the laws of the jurisdiction where they live. Nothing in these Terms removes rights that cannot legally be waived.
SECTION 23 — CHANGES TO THESE TERMS
We may update these Terms when reasonably necessary, including to reflect changes to:
• Our products or Services
• Business practices
• Technology
• Legal or regulatory requirements
• Third-party services
The current version will be posted on this page with an updated revision date.
Where required by law, we will provide additional notice of material changes.
Continued use of the Services after an updated version becomes effective constitutes acceptance of the updated Terms, except where additional consent is legally required.